PRIVACY POLICY
Effective Date: August 18, 2026
Last Updated: August 18, 2026
turnovi (“turnovi,” “we,” “us,” or “our”) respects the privacy of our guests, property owners, prospective guests, prospective property owners, website visitors, vendors, and other individuals who interact with our business.
This Privacy Policy explains how turnovi may collect, use, process, retain, protect, and disclose personal information when you visit our websites, make or inquire about a vacation rental reservation, communicate with us, use internet or Wi-Fi services at a turnovi-managed property, participate in our property management services, or otherwise interact with turnovi.
By accessing or using our websites or services, you acknowledge the practices described in this Privacy Policy.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through turnovi-operated websites, direct-booking services, online forms, reservation systems, telephone communications, email, text messaging, guest Wi-Fi and network services at participating turnovi-managed properties, property-management services, and other interactions with turnovi.
Third-party websites, booking platforms, payment processors, social media platforms, resorts, attractions, internet service providers, Wi-Fi technology providers, and other third-party services may maintain their own privacy policies. turnovi does not control and is not responsible for the privacy or security practices of third parties.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with turnovi, we may collect information including:
Name
Mailing and billing address
Email address
Telephone number
Reservation and travel information
Check-in and check-out dates
Number of guests
Property preferences
Communications with turnovi
Transaction and payment-related information
Government-issued identification or identity-verification information when reasonably required
Property ownership and property-management information
Tax and payment information associated with property owners or vendors
Records of services provided
Guest requests, complaints, incident reports, and customer-service records
Device, browser, and operating-system information
IP address
Website usage and navigation information
Referring websites or advertisements
Cookie identifiers and similar technologies
Wi-Fi connection and network information
Device identifiers associated with devices connecting to participating property networks
Dates, times, duration, and technical information associated with Wi-Fi or network connections
Information voluntarily submitted through a Wi-Fi login, captive portal, registration page, or similar service
Approximate geographic information derived from an IP address, device, or network connection
Information voluntarily provided through forms, surveys, reviews, emails, telephone calls, text messages, or other communications.
We may also receive information about you from third parties, including booking platforms, payment processors, property owners, internet and Wi-Fi service providers, service providers, marketing providers, fraud-prevention providers, and other parties involved in providing our services.
3. HOW WE USE INFORMATION
turnovi may use information for legitimate business purposes, including to:
Process, administer, modify, and manage reservations
Provide vacation rental and property-management services
Process or facilitate payments, refunds, deposits, charges, and property-owner distributions
Communicate with guests before, during, and after a stay
Communicate with property owners and prospective property owners
Provide check-in instructions, access information, property information, and service notifications
Respond to questions, complaints, maintenance requests, emergencies, and customer-service matters
Verify identity or reservation information
Detect, investigate, and prevent fraud, misuse, unauthorized activity, property damage, or violations of agreements
Maintain the safety and security of guests, properties, employees, property owners, and our systems
Operate, maintain, troubleshoot, analyze, and improve our websites, Wi-Fi networks, and services
Measure website and marketing performance
Personalize communications and services
Develop audiences and conduct advertising or remarketing activities where permitted by applicable law
Send marketing communications where permitted by law
Maintain business, accounting, tax, transaction, and operational records
Establish, exercise, or defend legal claims
Enforce rental agreements, property-management agreements, policies, and other contractual rights
Respond to lawful requests from courts, government agencies, law enforcement, or other authorized parties
Comply with applicable laws, regulations, insurance requirements, and legal obligations
Protect turnovi, our guests, property owners, employees, contractors, vendors, and others.
We may also use aggregated or de-identified information for analytics, business planning, operational improvement, marketing analysis, and other lawful business purposes.
4. RESERVATIONS AND PAYMENT INFORMATION
When you make a reservation, certain payment and transaction information may be collected and processed by third-party payment processors, financial institutions, booking platforms, or reservation technology providers.
turnovi may receive limited information regarding those transactions, such as transaction status, payment amount, payment method type, or other information necessary to administer a reservation.
Payment information processed by third parties is also subject to the privacy and security practices of the applicable payment processor, financial institution, or booking platform.
turnovi does not guarantee the security or performance of third-party payment systems.
5. COOKIES AND SIMILAR TECHNOLOGIES
turnovi and service providers working on our behalf may use cookies, pixels, tags, analytics technologies, and similar tools.
These technologies may be used to:
Operate website functionality
Remember preferences
Understand how visitors use our websites
Diagnose technical problems
Measure website traffic
Evaluate advertising and marketing campaigns
Improve website performance
Prevent fraud
Improve security
Understand how users arrive at and interact with our websites.
Some browsers and devices allow users to restrict or disable cookies. Disabling certain cookies may affect website functionality or prevent certain portions of the website from operating correctly.
Where required by applicable law, turnovi will provide appropriate choices regarding nonessential cookies or similar technologies.
6. ANALYTICS AND ADVERTISING
turnovi may use third-party analytics, advertising, and marketing services to understand website activity and measure the effectiveness of our advertising and marketing efforts.
Depending on the technologies used, these providers may collect information regarding your browser, device, interactions with our websites, advertisements viewed, pages visited, referral sources, or other online activity.
Third-party providers process information according to their own terms and privacy policies in addition to any applicable contractual restrictions imposed by turnovi.
7. GUEST WI-FI, NETWORK DATA & MARKETING
turnovi-managed vacation rental properties may provide guests and other authorized visitors with access to internet or Wi-Fi services. These services may be operated by turnovi, a property owner, an internet service provider, a network technology provider, or another third-party service provider.
When you connect a device to Wi-Fi or internet services at a participating turnovi-managed property, certain information may be automatically collected or otherwise processed. Depending on the network and technology being used, this information may include:
IP address
Device identifiers
Device type
Operating system
Connection date and time
Duration of connection
Network access and technical information
Wi-Fi access point or property associated with the connection
Information voluntarily provided through a Wi-Fi login page, captive portal, registration page, or similar interface.
Where permitted by applicable law, turnovi may use information collected through or in connection with guest Wi-Fi services for legitimate business purposes, including network administration, cybersecurity, fraud prevention, troubleshooting, analytics, understanding guest engagement, improving the guest experience, measuring marketing effectiveness, developing advertising audiences, and marketing or remarketing turnovi properties and services.
Information collected through guest Wi-Fi may, where permitted by law and technically available, be associated or combined with other information turnovi maintains, such as reservation, contact, website, or marketing information.
turnovi may work with third-party Wi-Fi, analytics, advertising, communications, and marketing providers to provide these services and perform these activities. Such providers may process information on turnovi's behalf or pursuant to their own applicable privacy practices.
Where consent, notice, or an opportunity to opt out is required by applicable law for a particular use of information, turnovi will provide the applicable notice, choice, or consent mechanism.
Connecting to or using a property Wi-Fi network does not, by itself, constitute consent to receive marketing text messages or other communications for which separate consent is required by law.
Guests who do not wish to use a participating property's Wi-Fi network may choose not to connect and may instead use their own cellular or internet service.
8. HOW WE MAY DISCLOSE INFORMATION
turnovi may disclose personal information when reasonably necessary to operate our business, protect our interests, or provide our services.
Recipients may include:
Payment processors
Reservation and property-management technology providers
Property owners
Cleaning and maintenance personnel
Contractors and vendors
Technology, internet, and Wi-Fi providers
Website providers
Communications providers
Accounting and financial-service providers
Insurance providers
Attorneys and other professional advisers
Fraud-prevention and security providers
Marketing and analytics providers
Government agencies, courts, regulators, or law-enforcement authorities when legally required or reasonably necessary
Other parties involved in protecting the rights, safety, security, or property of turnovi or others.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving all or part of turnovi.
turnovi does not sell personal information merely for the purpose of allowing unrelated third parties to independently market their products or services to you.
9. PROPERTY OWNERS
turnovi may collect additional information from current and prospective property owners as necessary to evaluate, establish, administer, and perform property-management relationships.
This information may include property information, ownership information, contact information, banking and payout information, tax documentation, financial information, contracts and agreements, maintenance records, reservation records, revenue and expense information, insurance-related information, and other information reasonably necessary to provide management services.
turnovi may disclose this information to service providers, financial institutions, payment processors, professional advisers, governmental entities, or other parties when reasonably necessary to perform contractual, financial, tax, legal, or operational obligations.
10. GUEST INFORMATION AND PROPERTY OWNERS
Because turnovi manages vacation rental properties on behalf of individual property owners, certain reservation information may be made available to the owner of the property associated with your reservation where reasonably necessary for property management, accounting, reporting, legal, insurance, or operational purposes.
turnovi seeks to limit such disclosures to information reasonably necessary for the applicable business purpose.
11. TEXT MESSAGES AND SMS COMMUNICATIONS
If you provide a mobile telephone number, turnovi may use that number to communicate with you regarding reservations, inquiries, property management, guest services, customer service, operational matters, safety matters, or other communications you have requested or consented to receive.
Where required by applicable law, promotional or marketing text messages will be sent only with appropriate consent.
Consent to receive promotional text messages is not a condition of purchasing or booking services unless otherwise permitted by applicable law.
Message and data rates may apply. Message frequency may vary.
Recipients may withdraw consent to applicable marketing text messages using the opt-out method provided in the message, including replying STOP where supported.
Transactional or service-related communications necessary to administer an existing reservation or business relationship may be treated differently from marketing communications as permitted by applicable law.
turnovi does not sell mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.
12. EMAIL COMMUNICATIONS
turnovi may send transactional emails concerning reservations, inquiries, property management, payments, service updates, safety matters, and other business-related communications.
Where permitted by law, turnovi may also send promotional emails.
Marketing emails will provide an available method for unsubscribing from future marketing communications where required.
Unsubscribing from marketing communications does not necessarily prevent turnovi from sending transactional, operational, safety, legal, property-management, or reservation-related communications.
13. DATA SECURITY
turnovi uses reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information under our control.
However, no website, computer system, electronic transmission, database, wireless network, or method of electronic storage can be guaranteed to be completely secure.
Accordingly, turnovi cannot guarantee that information will never be accessed, disclosed, altered, lost, intercepted, misused, or destroyed by unauthorized persons.
Users should exercise reasonable care when transmitting sensitive information electronically and should avoid sending sensitive financial or identification information through unsecured email, text messages, or public or shared Wi-Fi networks.
14. DATA RETENTION
turnovi may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including completing and documenting reservations, maintaining financial and accounting records, satisfying tax requirements, administering property-management relationships, resolving disputes, processing insurance or damage claims, preventing or investigating fraud, enforcing agreements, maintaining operational records, meeting insurance requirements, defending legal claims, and complying with applicable laws and legal obligations.
Retention periods may vary depending on the nature of the information and the reason it was collected.
Information may be deleted, anonymized, or securely disposed of when turnovi determines that it is no longer reasonably necessary to retain it, subject to applicable legal, contractual, insurance, accounting, and operational requirements.
15. CHILDREN'S PRIVACY
turnovi's websites, direct-booking services, guest Wi-Fi services, and property-management services are intended for adults and are not directed toward children under 13.
turnovi does not knowingly solicit personal information directly from children under 13 through its websites or guest Wi-Fi registration services.
If we become aware that personal information has been collected directly from a child under 13 in circumstances requiring parental consent, we may take reasonable steps to delete or otherwise appropriately handle that information.
16. THIRD-PARTY WEBSITES AND SERVICES
Our websites and communications may contain links to third-party websites or services, including booking platforms, tourism organizations, resorts, restaurants, attractions, social media platforms, payment providers, and other businesses.
The presence of a link does not mean turnovi controls, endorses, or accepts responsibility for the third party's privacy practices, security, content, products, representations, or services.
Once you access a third-party service, your use of that service is governed by the third party's terms, conditions, and privacy practices.
17. THIRD-PARTY BOOKING PLATFORMS
Guests may discover, inquire about, or reserve turnovi-managed properties through third-party booking platforms.
When a reservation originates through a third-party platform, the platform may independently collect and process personal information.
Information received by turnovi from a third-party booking platform will be handled in accordance with this Privacy Policy, applicable contractual requirements, and applicable law.
Information independently collected or controlled by the booking platform is governed by that platform's own privacy practices.
18. SOCIAL MEDIA
If you interact with turnovi through a social media platform, information may be collected by both turnovi and the applicable social media provider.
Your interactions with social media platforms are governed by the privacy policies and terms of those platforms.
Information you voluntarily make publicly available through social media may be visible to turnovi, other users, and the general public.
19. INFORMATION PROVIDED ABOUT OTHER PEOPLE
If you provide turnovi with information concerning another individual, including another guest, traveler, property owner, or authorized representative, you represent that you have the authority or other appropriate basis to provide that information for the applicable purpose.
You should not provide sensitive information regarding another individual unless reasonably necessary.
20. FRAUD, SAFETY, SECURITY, AND LEGAL COMPLIANCE
turnovi reserves the right to collect, use, preserve, and disclose information when we reasonably believe doing so is necessary or appropriate to detect or prevent fraud, investigate suspected illegal activity, protect guests or properties, investigate property damage or policy violations, enforce contractual obligations, respond to lawful legal process, protect turnovi's legal rights or property, establish or defend legal claims, cooperate with law enforcement, or comply with applicable law.
Nothing in this Privacy Policy is intended to restrict turnovi from collecting, preserving, using, or disclosing information where required or permitted by applicable law.
21. PRIVACY REQUESTS
Depending on where you reside and the laws applicable to turnovi and your personal information, you may have certain rights concerning your information.
Where applicable, those rights may include requesting access to certain personal information, correction of inaccurate personal information, deletion of certain personal information, information concerning certain uses or disclosures, or withdrawal of certain previously provided consent.
turnovi may take reasonable steps to verify your identity before processing a privacy request.
turnovi may deny, limit, or retain information in response to a request where permitted by applicable law, including when the information is reasonably necessary to complete a transaction, administer an existing reservation, maintain required business records, satisfy tax or accounting obligations, prevent or investigate fraud, protect legal rights, comply with applicable law, resolve disputes, process insurance or damage claims, or fulfill contractual obligations.
22. DO NOT TRACK AND PRIVACY SIGNALS
Internet browsers and devices may provide privacy controls or signals concerning online tracking.
Because standards and legal requirements relating to these technologies continue to develop, turnovi will process legally recognized browser-based privacy signals where required by applicable law.
23. BUSINESS TRANSFERS
If turnovi undergoes or evaluates a merger, acquisition, restructuring, financing, sale, transfer of assets, bankruptcy, reorganization, or similar business transaction, information held by turnovi may be disclosed or transferred as part of that transaction, subject to applicable law.
24. LEGAL REQUESTS AND DISPUTES
turnovi may preserve and disclose information where reasonably necessary to respond to litigation, claims, subpoenas, court orders, government investigations, law-enforcement requests, insurance claims, chargebacks, payment disputes, property-damage claims, or other legal proceedings.
Information relevant to an actual or reasonably anticipated dispute may be retained for longer than turnovi's ordinary retention period when reasonably necessary to establish, exercise, or defend legal rights.
25. CHANGES TO THIS PRIVACY POLICY
turnovi reserves the right to modify this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
The Last Updated date at the top of this Privacy Policy identifies the most recent revision.
Where required by applicable law, turnovi may provide additional notice regarding material changes.
26. NO CONTRACTUAL GUARANTEE
This Privacy Policy describes turnovi's general privacy practices.
Nothing contained in this Privacy Policy is intended to create contractual rights beyond those provided by applicable law or to waive, restrict, or eliminate any right, defense, limitation, or remedy available to turnovi under applicable law.
Nothing in this Privacy Policy limits any rights of an individual that cannot lawfully be waived or restricted.
27. GOVERNING LAW
To the extent permitted by applicable law, this Privacy Policy and matters relating to turnovi's privacy practices shall be governed by applicable federal law and the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Nothing in this section eliminates privacy rights that cannot legally be waived under otherwise applicable law.
28. CONTACT US
Questions, concerns, or requests regarding this Privacy Policy or turnovi's handling of personal information may be submitted through our official website:
turnovi
Pennsylvania, United States
Website: www.turnovi.com
Individuals submitting requests concerning their personal information should clearly identify the communication as a Privacy Request and provide sufficient information for turnovi to reasonably identify and respond to the request.
Effective Date: August 18, 2026
Last Updated: August 18, 2026
turnovi (“turnovi,” “we,” “us,” or “our”) respects the privacy of our guests, property owners, prospective guests, prospective property owners, website visitors, vendors, and other individuals who interact with our business.
This Privacy Policy explains how turnovi may collect, use, process, retain, protect, and disclose personal information when you visit our websites, make or inquire about a vacation rental reservation, communicate with us, use internet or Wi-Fi services at a turnovi-managed property, participate in our property management services, or otherwise interact with turnovi.
By accessing or using our websites or services, you acknowledge the practices described in this Privacy Policy.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through turnovi-operated websites, direct-booking services, online forms, reservation systems, telephone communications, email, text messaging, guest Wi-Fi and network services at participating turnovi-managed properties, property-management services, and other interactions with turnovi.
Third-party websites, booking platforms, payment processors, social media platforms, resorts, attractions, internet service providers, Wi-Fi technology providers, and other third-party services may maintain their own privacy policies. turnovi does not control and is not responsible for the privacy or security practices of third parties.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with turnovi, we may collect information including:
Name
Mailing and billing address
Email address
Telephone number
Reservation and travel information
Check-in and check-out dates
Number of guests
Property preferences
Communications with turnovi
Transaction and payment-related information
Government-issued identification or identity-verification information when reasonably required
Property ownership and property-management information
Tax and payment information associated with property owners or vendors
Records of services provided
Guest requests, complaints, incident reports, and customer-service records
Device, browser, and operating-system information
IP address
Website usage and navigation information
Referring websites or advertisements
Cookie identifiers and similar technologies
Wi-Fi connection and network information
Device identifiers associated with devices connecting to participating property networks
Dates, times, duration, and technical information associated with Wi-Fi or network connections
Information voluntarily submitted through a Wi-Fi login, captive portal, registration page, or similar service
Approximate geographic information derived from an IP address, device, or network connection
Information voluntarily provided through forms, surveys, reviews, emails, telephone calls, text messages, or other communications.
We may also receive information about you from third parties, including booking platforms, payment processors, property owners, internet and Wi-Fi service providers, service providers, marketing providers, fraud-prevention providers, and other parties involved in providing our services.
3. HOW WE USE INFORMATION
turnovi may use information for legitimate business purposes, including to:
Process, administer, modify, and manage reservations
Provide vacation rental and property-management services
Process or facilitate payments, refunds, deposits, charges, and property-owner distributions
Communicate with guests before, during, and after a stay
Communicate with property owners and prospective property owners
Provide check-in instructions, access information, property information, and service notifications
Respond to questions, complaints, maintenance requests, emergencies, and customer-service matters
Verify identity or reservation information
Detect, investigate, and prevent fraud, misuse, unauthorized activity, property damage, or violations of agreements
Maintain the safety and security of guests, properties, employees, property owners, and our systems
Operate, maintain, troubleshoot, analyze, and improve our websites, Wi-Fi networks, and services
Measure website and marketing performance
Personalize communications and services
Develop audiences and conduct advertising or remarketing activities where permitted by applicable law
Send marketing communications where permitted by law
Maintain business, accounting, tax, transaction, and operational records
Establish, exercise, or defend legal claims
Enforce rental agreements, property-management agreements, policies, and other contractual rights
Respond to lawful requests from courts, government agencies, law enforcement, or other authorized parties
Comply with applicable laws, regulations, insurance requirements, and legal obligations
Protect turnovi, our guests, property owners, employees, contractors, vendors, and others.
We may also use aggregated or de-identified information for analytics, business planning, operational improvement, marketing analysis, and other lawful business purposes.
4. RESERVATIONS AND PAYMENT INFORMATION
When you make a reservation, certain payment and transaction information may be collected and processed by third-party payment processors, financial institutions, booking platforms, or reservation technology providers.
turnovi may receive limited information regarding those transactions, such as transaction status, payment amount, payment method type, or other information necessary to administer a reservation.
Payment information processed by third parties is also subject to the privacy and security practices of the applicable payment processor, financial institution, or booking platform.
turnovi does not guarantee the security or performance of third-party payment systems.
5. COOKIES AND SIMILAR TECHNOLOGIES
turnovi and service providers working on our behalf may use cookies, pixels, tags, analytics technologies, and similar tools.
These technologies may be used to:
Operate website functionality
Remember preferences
Understand how visitors use our websites
Diagnose technical problems
Measure website traffic
Evaluate advertising and marketing campaigns
Improve website performance
Prevent fraud
Improve security
Understand how users arrive at and interact with our websites.
Some browsers and devices allow users to restrict or disable cookies. Disabling certain cookies may affect website functionality or prevent certain portions of the website from operating correctly.
Where required by applicable law, turnovi will provide appropriate choices regarding nonessential cookies or similar technologies.
6. ANALYTICS AND ADVERTISING
turnovi may use third-party analytics, advertising, and marketing services to understand website activity and measure the effectiveness of our advertising and marketing efforts.
Depending on the technologies used, these providers may collect information regarding your browser, device, interactions with our websites, advertisements viewed, pages visited, referral sources, or other online activity.
Third-party providers process information according to their own terms and privacy policies in addition to any applicable contractual restrictions imposed by turnovi.
7. GUEST WI-FI, NETWORK DATA & MARKETING
turnovi-managed vacation rental properties may provide guests and other authorized visitors with access to internet or Wi-Fi services. These services may be operated by turnovi, a property owner, an internet service provider, a network technology provider, or another third-party service provider.
When you connect a device to Wi-Fi or internet services at a participating turnovi-managed property, certain information may be automatically collected or otherwise processed. Depending on the network and technology being used, this information may include:
IP address
Device identifiers
Device type
Operating system
Connection date and time
Duration of connection
Network access and technical information
Wi-Fi access point or property associated with the connection
Information voluntarily provided through a Wi-Fi login page, captive portal, registration page, or similar interface.
Where permitted by applicable law, turnovi may use information collected through or in connection with guest Wi-Fi services for legitimate business purposes, including network administration, cybersecurity, fraud prevention, troubleshooting, analytics, understanding guest engagement, improving the guest experience, measuring marketing effectiveness, developing advertising audiences, and marketing or remarketing turnovi properties and services.
Information collected through guest Wi-Fi may, where permitted by law and technically available, be associated or combined with other information turnovi maintains, such as reservation, contact, website, or marketing information.
turnovi may work with third-party Wi-Fi, analytics, advertising, communications, and marketing providers to provide these services and perform these activities. Such providers may process information on turnovi's behalf or pursuant to their own applicable privacy practices.
Where consent, notice, or an opportunity to opt out is required by applicable law for a particular use of information, turnovi will provide the applicable notice, choice, or consent mechanism.
Connecting to or using a property Wi-Fi network does not, by itself, constitute consent to receive marketing text messages or other communications for which separate consent is required by law.
Guests who do not wish to use a participating property's Wi-Fi network may choose not to connect and may instead use their own cellular or internet service.
8. HOW WE MAY DISCLOSE INFORMATION
turnovi may disclose personal information when reasonably necessary to operate our business, protect our interests, or provide our services.
Recipients may include:
Payment processors
Reservation and property-management technology providers
Property owners
Cleaning and maintenance personnel
Contractors and vendors
Technology, internet, and Wi-Fi providers
Website providers
Communications providers
Accounting and financial-service providers
Insurance providers
Attorneys and other professional advisers
Fraud-prevention and security providers
Marketing and analytics providers
Government agencies, courts, regulators, or law-enforcement authorities when legally required or reasonably necessary
Other parties involved in protecting the rights, safety, security, or property of turnovi or others.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving all or part of turnovi.
turnovi does not sell personal information merely for the purpose of allowing unrelated third parties to independently market their products or services to you.
9. PROPERTY OWNERS
turnovi may collect additional information from current and prospective property owners as necessary to evaluate, establish, administer, and perform property-management relationships.
This information may include property information, ownership information, contact information, banking and payout information, tax documentation, financial information, contracts and agreements, maintenance records, reservation records, revenue and expense information, insurance-related information, and other information reasonably necessary to provide management services.
turnovi may disclose this information to service providers, financial institutions, payment processors, professional advisers, governmental entities, or other parties when reasonably necessary to perform contractual, financial, tax, legal, or operational obligations.
10. GUEST INFORMATION AND PROPERTY OWNERS
Because turnovi manages vacation rental properties on behalf of individual property owners, certain reservation information may be made available to the owner of the property associated with your reservation where reasonably necessary for property management, accounting, reporting, legal, insurance, or operational purposes.
turnovi seeks to limit such disclosures to information reasonably necessary for the applicable business purpose.
11. TEXT MESSAGES AND SMS COMMUNICATIONS
If you provide a mobile telephone number, turnovi may use that number to communicate with you regarding reservations, inquiries, property management, guest services, customer service, operational matters, safety matters, or other communications you have requested or consented to receive.
Where required by applicable law, promotional or marketing text messages will be sent only with appropriate consent.
Consent to receive promotional text messages is not a condition of purchasing or booking services unless otherwise permitted by applicable law.
Message and data rates may apply. Message frequency may vary.
Recipients may withdraw consent to applicable marketing text messages using the opt-out method provided in the message, including replying STOP where supported.
Transactional or service-related communications necessary to administer an existing reservation or business relationship may be treated differently from marketing communications as permitted by applicable law.
turnovi does not sell mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.
12. EMAIL COMMUNICATIONS
turnovi may send transactional emails concerning reservations, inquiries, property management, payments, service updates, safety matters, and other business-related communications.
Where permitted by law, turnovi may also send promotional emails.
Marketing emails will provide an available method for unsubscribing from future marketing communications where required.
Unsubscribing from marketing communications does not necessarily prevent turnovi from sending transactional, operational, safety, legal, property-management, or reservation-related communications.
13. DATA SECURITY
turnovi uses reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information under our control.
However, no website, computer system, electronic transmission, database, wireless network, or method of electronic storage can be guaranteed to be completely secure.
Accordingly, turnovi cannot guarantee that information will never be accessed, disclosed, altered, lost, intercepted, misused, or destroyed by unauthorized persons.
Users should exercise reasonable care when transmitting sensitive information electronically and should avoid sending sensitive financial or identification information through unsecured email, text messages, or public or shared Wi-Fi networks.
14. DATA RETENTION
turnovi may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including completing and documenting reservations, maintaining financial and accounting records, satisfying tax requirements, administering property-management relationships, resolving disputes, processing insurance or damage claims, preventing or investigating fraud, enforcing agreements, maintaining operational records, meeting insurance requirements, defending legal claims, and complying with applicable laws and legal obligations.
Retention periods may vary depending on the nature of the information and the reason it was collected.
Information may be deleted, anonymized, or securely disposed of when turnovi determines that it is no longer reasonably necessary to retain it, subject to applicable legal, contractual, insurance, accounting, and operational requirements.
15. CHILDREN'S PRIVACY
turnovi's websites, direct-booking services, guest Wi-Fi services, and property-management services are intended for adults and are not directed toward children under 13.
turnovi does not knowingly solicit personal information directly from children under 13 through its websites or guest Wi-Fi registration services.
If we become aware that personal information has been collected directly from a child under 13 in circumstances requiring parental consent, we may take reasonable steps to delete or otherwise appropriately handle that information.
16. THIRD-PARTY WEBSITES AND SERVICES
Our websites and communications may contain links to third-party websites or services, including booking platforms, tourism organizations, resorts, restaurants, attractions, social media platforms, payment providers, and other businesses.
The presence of a link does not mean turnovi controls, endorses, or accepts responsibility for the third party's privacy practices, security, content, products, representations, or services.
Once you access a third-party service, your use of that service is governed by the third party's terms, conditions, and privacy practices.
17. THIRD-PARTY BOOKING PLATFORMS
Guests may discover, inquire about, or reserve turnovi-managed properties through third-party booking platforms.
When a reservation originates through a third-party platform, the platform may independently collect and process personal information.
Information received by turnovi from a third-party booking platform will be handled in accordance with this Privacy Policy, applicable contractual requirements, and applicable law.
Information independently collected or controlled by the booking platform is governed by that platform's own privacy practices.
18. SOCIAL MEDIA
If you interact with turnovi through a social media platform, information may be collected by both turnovi and the applicable social media provider.
Your interactions with social media platforms are governed by the privacy policies and terms of those platforms.
Information you voluntarily make publicly available through social media may be visible to turnovi, other users, and the general public.
19. INFORMATION PROVIDED ABOUT OTHER PEOPLE
If you provide turnovi with information concerning another individual, including another guest, traveler, property owner, or authorized representative, you represent that you have the authority or other appropriate basis to provide that information for the applicable purpose.
You should not provide sensitive information regarding another individual unless reasonably necessary.
20. FRAUD, SAFETY, SECURITY, AND LEGAL COMPLIANCE
turnovi reserves the right to collect, use, preserve, and disclose information when we reasonably believe doing so is necessary or appropriate to detect or prevent fraud, investigate suspected illegal activity, protect guests or properties, investigate property damage or policy violations, enforce contractual obligations, respond to lawful legal process, protect turnovi's legal rights or property, establish or defend legal claims, cooperate with law enforcement, or comply with applicable law.
Nothing in this Privacy Policy is intended to restrict turnovi from collecting, preserving, using, or disclosing information where required or permitted by applicable law.
21. PRIVACY REQUESTS
Depending on where you reside and the laws applicable to turnovi and your personal information, you may have certain rights concerning your information.
Where applicable, those rights may include requesting access to certain personal information, correction of inaccurate personal information, deletion of certain personal information, information concerning certain uses or disclosures, or withdrawal of certain previously provided consent.
turnovi may take reasonable steps to verify your identity before processing a privacy request.
turnovi may deny, limit, or retain information in response to a request where permitted by applicable law, including when the information is reasonably necessary to complete a transaction, administer an existing reservation, maintain required business records, satisfy tax or accounting obligations, prevent or investigate fraud, protect legal rights, comply with applicable law, resolve disputes, process insurance or damage claims, or fulfill contractual obligations.
22. DO NOT TRACK AND PRIVACY SIGNALS
Internet browsers and devices may provide privacy controls or signals concerning online tracking.
Because standards and legal requirements relating to these technologies continue to develop, turnovi will process legally recognized browser-based privacy signals where required by applicable law.
23. BUSINESS TRANSFERS
If turnovi undergoes or evaluates a merger, acquisition, restructuring, financing, sale, transfer of assets, bankruptcy, reorganization, or similar business transaction, information held by turnovi may be disclosed or transferred as part of that transaction, subject to applicable law.
24. LEGAL REQUESTS AND DISPUTES
turnovi may preserve and disclose information where reasonably necessary to respond to litigation, claims, subpoenas, court orders, government investigations, law-enforcement requests, insurance claims, chargebacks, payment disputes, property-damage claims, or other legal proceedings.
Information relevant to an actual or reasonably anticipated dispute may be retained for longer than turnovi's ordinary retention period when reasonably necessary to establish, exercise, or defend legal rights.
25. CHANGES TO THIS PRIVACY POLICY
turnovi reserves the right to modify this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
The Last Updated date at the top of this Privacy Policy identifies the most recent revision.
Where required by applicable law, turnovi may provide additional notice regarding material changes.
26. NO CONTRACTUAL GUARANTEE
This Privacy Policy describes turnovi's general privacy practices.
Nothing contained in this Privacy Policy is intended to create contractual rights beyond those provided by applicable law or to waive, restrict, or eliminate any right, defense, limitation, or remedy available to turnovi under applicable law.
Nothing in this Privacy Policy limits any rights of an individual that cannot lawfully be waived or restricted.
27. GOVERNING LAW
To the extent permitted by applicable law, this Privacy Policy and matters relating to turnovi's privacy practices shall be governed by applicable federal law and the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Nothing in this section eliminates privacy rights that cannot legally be waived under otherwise applicable law.
28. CONTACT US
Questions, concerns, or requests regarding this Privacy Policy or turnovi's handling of personal information may be submitted through our official website:
turnovi
Pennsylvania, United States
Website: www.turnovi.com
Individuals submitting requests concerning their personal information should clearly identify the communication as a Privacy Request and provide sufficient information for turnovi to reasonably identify and respond to the request.